To ensure your payment is applied to your account this month, it must be made by 3:00 p.m. on Saturday, November 29, 2025, through the website or the phone system/IVR. In observance of Thanksgiving, Virginia Housing offices will be closed on November 27th and 28th.
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LoanServicing@VirginiaHousing.com | 800-235-6938 | Contact Us

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Customer Service

Customer Service Department: 1-800-235-6938

Customer Service Fax: 804-343-8649

Collections

Collections: 1-888-756-8603

Collections Fax: 804-343-8626

Insurance

Policies: insurance@virginiahousing.com

Claims: lossdraft@virginiahousing.com

Fax: 804-343-8735

Taxes

Bills: realestatetaxes@virginiahousing.com

Fax: 804-343-8729